EccentricCircle Posted November 10, 2018 Share Posted November 10, 2018 Hello Can someone please confirm how many sprues there are supposed to be in the new Azyrite Townscape kit? I've just bought one, and am concerned that a piece might be missing. I've got two large sprues of two storey ruins, and two small sprues which look identical to the ones from the Azyrite Ruins kit. However there doesn't seem to be a large sprue of single storey ruins as depicted in the instruction book. I've looked on the GW webstore, but it only shows three sprues of single storey ruins,and doesn't show the two storey ones at all. So basically I'm not certain where the error lies. Quote Link to comment Share on other sites More sharing options...
Vasshpit Posted November 10, 2018 Share Posted November 10, 2018 I recieved my last night but im at work. If any one else doesnt beat me to it ill inform you tonight. Im think there's 3 though.... Quote Link to comment Share on other sites More sharing options...
SuperHappyTime Posted November 10, 2018 Share Posted November 10, 2018 Looks like it’s only half of the Azyrite Ruins Set. Did anyone else’s LGS not have the Azyrite Townscape available? Quote Link to comment Share on other sites More sharing options...
John E Posted November 10, 2018 Share Posted November 10, 2018 Same for me, The 2 big sprues are marked 2018, and the2 smaller ones are 2017 and the same as in the ruins set I sent a picture of the contents to GW customer service, showing they do not match the instruction sheet Quote Link to comment Share on other sites More sharing options...
EccentricCircle Posted November 10, 2018 Author Share Posted November 10, 2018 Glad its not just me. From examining the sprues, it looks as though it can make most of what's in the instruction book, just not the long wall (which I think is the one which has only been available in the £50 box up till now.) Quote Link to comment Share on other sites More sharing options...
Sleboda Posted November 10, 2018 Share Posted November 10, 2018 (edited) I just opened mine. Same issue. It looks to me like a full sprue is just plain missing. There are numbers for parts in the directions that do not have matching numbers on the sprue. I will be phoning them Monday for a fix. Edited November 11, 2018 by Sleboda Quote Link to comment Share on other sites More sharing options...
Vasshpit Posted November 11, 2018 Share Posted November 11, 2018 Uodate: same here. I got mine off of Ebay, dirt cheap so I'm ok with it. Interesting to see how this plays out... Quote Link to comment Share on other sites More sharing options...
EccentricCircle Posted November 11, 2018 Author Share Posted November 11, 2018 I guess the next question is: Has anyone actually received the full kit? If its just a few faulty units that's one thing, but if everyone is missing a piece it could be somewhat more awkward to get replacements. I bought mine from a 3rd party retailer, rather than GW themselves, so I'm sure they'll refund me, but unless there is a product recall it might be tricky to get the full thing. Quote Link to comment Share on other sites More sharing options...
Overread Posted November 11, 2018 Share Posted November 11, 2018 @EccentricCircle best to contact GW directly, they are very good at resolving issues themselves. Even though your contract of purchase is with the retailer, not GW, GW itself will deal with misspacks and the like. I had a german copy of the Necromunda rules in my box and GW resolved the matter very quickly. All they required was a copy of the receipt of purchase (ergo invoice). I also provided photos of the issue (sometimes they ask sometimes they don't, but I always provide them as it gives the most information on the situation to them). If anything has to be sent back they typically give you a print-out pre-paid stamp that you just print and put on the parcel. 1 Quote Link to comment Share on other sites More sharing options...
EccentricCircle Posted November 11, 2018 Author Share Posted November 11, 2018 20 minutes ago, Overread said: @EccentricCircle best to contact GW directly, they are very good at resolving issues themselves. Even though your contract of purchase is with the retailer, not GW, GW itself will deal with misspacks and the like. I had a german copy of the Necromunda rules in my box and GW resolved the matter very quickly. All they required was a copy of the receipt of purchase (ergo invoice). I also provided photos of the issue (sometimes they ask sometimes they don't, but I always provide them as it gives the most information on the situation to them). If anything has to be sent back they typically give you a print-out pre-paid stamp that you just print and put on the parcel. OK, thanks. I didn't know that they did that! That potentially makes things much simpler. Quote Link to comment Share on other sites More sharing options...
Ashes Posted November 11, 2018 Share Posted November 11, 2018 Same here. It seems that instead the bigger ruin two sprues of the older Azyrite Ruins are in my set. Quote Link to comment Share on other sites More sharing options...
Sleboda Posted November 11, 2018 Share Posted November 11, 2018 4 hours ago, EccentricCircle said: I guess the next question is: Has anyone actually received the full kit? If its just a few faulty units that's one thing, but if everyone is missing a piece it could be somewhat more awkward to get replacements. At this point I'm just hoping they didn't know it ahead of time. If they did, it reminds me of something or head of sales did when I worked in the US corporate office. We discovered that all the Space Marine Dreadnoughts (0442, iirc) we had in the warehouse had been packed without the sticky banner. We reported it to the sales boss so they could go back and insert them. He decided it would be too costly, and that we would just send the part to anyone who actually complained. Pretty shady stuff. Not saying that's the case here, but please, if you have a defective kit, call GW for your replacement. It always amazed me back then how many people just accepted a kit with a miscast* or missing part. * Speaking of that, have you all noticed the really bad alignment issue on the floor panels in the building kit? There is a shift that splits a skull and edge line on each one. Pretty bad job on this kit. Quote Link to comment Share on other sites More sharing options...
LoopyZebra Posted November 11, 2018 Share Posted November 11, 2018 Has anybody purchased the Desolated Township pack? Does it have a similar issue? Quote Link to comment Share on other sites More sharing options...
Sleboda Posted November 12, 2018 Share Posted November 12, 2018 Update: I called. In the past they have simply replaced the product with zero hesitation. Not the case this time. They want photos of the contents, a description of the issue, and proof of purchase so sent in an email, after which they'll "work to resolve the issue." So, I'm doing that and would encourage others with the issue to do the same. Quote Link to comment Share on other sites More sharing options...
EccentricCircle Posted November 12, 2018 Author Share Posted November 12, 2018 Similar at my end; I took it back to the indy game store where I bought it, and the clerk rang up the GW official who handles their stock. It was apparently the first that official had heard about the problem. We sent him photos of the sprues and the shop will be getting a replacement copy for me with their next order, while they send back the original. I'll be certain to check the box before I take it home though, as I've yet to see any evidence that complete kits actually exist! Quote Link to comment Share on other sites More sharing options...
stato Posted November 12, 2018 Share Posted November 12, 2018 I saw a video review of this and same issue was in his box as well (US reviewer). Looks like they got packed with the wrong sprue in the factory maybe? Quote Link to comment Share on other sites More sharing options...
Redmanphill Posted November 13, 2018 Share Posted November 13, 2018 My order is delayed so I am interested to see what I'll get when the pack arrives. Quote Link to comment Share on other sites More sharing options...
RuneBrush Posted November 13, 2018 Share Posted November 13, 2018 Thanks for keeping us updated on this one folks 1 Quote Link to comment Share on other sites More sharing options...
Kato Posted November 13, 2018 Share Posted November 13, 2018 Same issue here... Quote Link to comment Share on other sites More sharing options...
John E Posted November 13, 2018 Share Posted November 13, 2018 Update Got an answer back today from my email on Saturday asking me for proof of purchase( I had included 2 different pictures of the box and contents), and they will look at getting me a replacement Quote Link to comment Share on other sites More sharing options...
Euphanism Posted November 13, 2018 Share Posted November 13, 2018 I was literally going to go buy this after work today, but thanks to this thread I think I'll hold off and see what GW's response is, since it seems to not be isolated. Quote Link to comment Share on other sites More sharing options...
Overread Posted November 13, 2018 Share Posted November 13, 2018 3 hours ago, John E said: Update Got an answer back today from my email on Saturday asking me for proof of purchase( I had included 2 different pictures of the box and contents), and they will look at getting me a replacement Proof of purchase is quite common for GW to request. It's basically them covering themselves and stopping people just trading kits on ebay/secondhand and using the same "fault" to get multiple replacement parts. It also helps them track where errors are coming from in their retail chain which can then be logged and checked against their supply and stock system. 2 Quote Link to comment Share on other sites More sharing options...
Ben Posted November 13, 2018 Share Posted November 13, 2018 It sounds like things are in hand with this, but I will pass it on to the people I know at GW. Sounds like a genuine mispack of a whole kit here! 1 Quote Link to comment Share on other sites More sharing options...
Sleboda Posted November 13, 2018 Share Posted November 13, 2018 (edited) 29 minutes ago, Overread said: Proof of purchase is quite common for GW to request For a time, I worked at GW. One of the jobs I held there along the way was Customer Service. Things have changed. When I was there, we used to just ask for the batch number printed in the box, and then we would send the needed parts. At one point, people caught on that they could scam us. In one noteworthy case, a kid and his friends each called in with a "missing" carnifex (old metal one) part, one after the other. They each lived a few houses from each other. It was obvious they were trying to get a free model. We were going to put a stop to it, but our boss (the CEO for GW US at the time) told us that we were not to worry about the occasional scammer. He said it was better service for all the people with legit issues to trust and to send the replacements with as little fuss as possible and accept that sometimes we would be scammed. That approach apparently held firm for many, many years. I've had maybe six problem kits over the last 12 years and in each and every case they have sent me a full, brand new kit to replace my issue. To me, that's stellar service and it is something I've often held up as why it's worth paying GW's premium prices. They have (publicly available to review) incredibly high margins, so sending kits like this is well within their capability - and it generates incredible good will. If they are changing to "prove it or you're out if luck"* + hassle to get resolution as their approach, it greatly reduces the good will toward them and makes their premium cost (and some policies and other aspects of business) much less palatable. * Lots of Indy stores don't have receipts that would prove a darn thing! Am I screwed if I buy from them? Maybe this is meant to drive purchases directly to GW. "Gosh, if you had bought it from us, we could have helped, but since your receipt from Store XYZ is not showing the info we need, looks like you're out of luck." Edited November 13, 2018 by Sleboda Quote Link to comment Share on other sites More sharing options...
Overread Posted November 13, 2018 Share Posted November 13, 2018 @Sleboda I've no idea if they've ever actually refused anyone, I've certainly never heard of it. So I can't say if they are shifting to a "prove it or walk" approach, since I'd wager most people show the proof when asked without quibble - just the same as pretty much all other retailers and manufacturers (shops require proof of purchase as to most companies). It's just normal standard practice. Plus the bigger you get the bigger influence those "handful" of scammers can have and it might be that finecast already made them tighten ship just a little. In the end it might just be an admin thing and keeping a tighter eye on stock flows - both checking that they are not getting scammers at the customer level, but also in the distribution network itself. Quote Link to comment Share on other sites More sharing options...
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