The problem is tournaments are the only real source of numbers that they can track. Reliable, sanctioned, monitored games are the only actual source of stats. GW doesnt and cant see when people are disappointed with X faction when your just hanging out at a local GW store. And then theres the people that dont play at GW stores. Their concerns are never heard. Forums like this, B&C, FB groups are nice and all but dont contribute to trackable stats to balance stuff around.