I also dislike that there is always a huge chunk of people telling the complainers to shut up. Even though the conflict is Chaos vs Order it doesn't have to mean that all other factions are completely neglected. I don't understand why people always have to tell people that they should stop whining or that they are too whiney. It is always the same:
People complain about the lack of releases and after that there are people complaining about the complainers. And after that there are people that are like me, who complain about people who complain about the complaining of others. And the circle goes on.
Why not share a little empathy with the frustration of some people? I totally understand why some people who are collecting Death and Destruction feel bad. And their voices should be heard.
If you look at the aelves release video, the video starts with "You wanted aelves", which means GW clearly heard the complaints about aelves and reacted to it. So it does mean that all the complaints had an effect!
I think we should be empathic to the people complainig and stand together as a community. And this also means standing up for the people and saying: "You know what, man. I know it is hard and you wished for something more and I can totally understand your frustration". And not instead tell the people they are a whiney bunch and should stop complaining that their faction didn't get any love. We as players should stick together and not take the side of the company when customers are complaining about something.