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Showing results for tags 'why you shouldnt buy from dark sphere'.
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I know GW has come in for lot of flack recently, but one thing I've never had any issue with them for is after sales service. A couple of times in the past 20+ years I've had mispacked or mispacked minis from GW, and it's taken seconds to resolve, with them normally going above and beyond. In the past I've had a whole new kit shipped out just for one missing part. Unfortunately this doesn't always seem to stretch to the 3rd party sellers mny of us use for discounts. I recently I had to get in touch with Dark Sphere regarding the contrast paints I pre-order for a birthday gift. Half the order was shipped almost a month late, with two paints never arriving at all. When I contacted Dark Sphere the customer service attitude couldn't have been more different. They were confrontational and just complained about It being GW without lifting a finger to resolve the situation. Turned out they'd cancelled my order without informing me. They couldn't even muster a basic apology. As a result I'll not buying from them again. I'll suck up the price difference and order direct from GW. Any one have any good/bad experiences with GW or other online sellers?