I get that the new points can be disappointing, but boy do I have a lot of empathy for the GW designers. I’m a video game designer who works on the best selling fps franchise (three words, hesitant to fully out myself). On multiple releases I’ve both been in charge of tuning weapons and managing/leading the person tuning weapons.
I’ve been reading the multiple threads around here and am sort of getting PTSD. I’m just gonna train of thought, so apologies for the rambling. Also, I’m not trying to minimize or take away from anybody’s feelings. I’ve been playing WHFB since 5th edition and 40k since 3rd; I know how bad it feels when the rules change from under you and makes your army not as good as it was.
I have no idea how GW works, but where I work, the community guys are pretty separate from the designers, both physically and with day to day stuff. When they come to design with questions or clarifications, it’s usually a pain for the designer to take the time to try and justify/explain why things are they way they are. There’s also a “once bitten twice shy” that can come from trying to interact with the community (even through an intermediary).
So once we have a game go live, the community guys will trawl the internet and come up with concerns the community has and try to get responses from design. One thing that the feedback almost universally has in common is that none of it comes from looking at the game holistically and trying to better the game as a whole. Any feedback or suggestion originates from a variation of “I use thing X, and thing Y just beat me. It couldn’t possibly be my fault, so thing Y is too powerful and/or thing X is too weak.”
Another issue is that things that may seem simple or quick from the outside aren’t. I saw something in one of these threads about incorrect points in a 40k codex with the comment of “all they had to do was change one number in one document and put out a FAQ.” I get how it could seem like that, but with a big company it’s anything but. Pushing changes can be pricey, so there’s a desire to group them together. There’s translators that the documents have to go through. The web guys have to push it live. And that’s only after the changes are made. Presumably before it gets to that point they’re reviewed and, well, tested.
Which probably makes you think of something cynical regarding GW’s play testing. Maybe their process does suck, who knows. I can tell you this from my work experience. We playtest the game every single day for 2-3 years. Dozens of full matches a day. When it gets closer to ship, we have an army of QA testers playing the game. We have open Alphas and Betas. During all of this we collect data to analyze and make informed decisions. Roughly 10 minutes after the game goes live, there’s literal orders of magnitude more data than we generated in the entire dev cycle. This alone can expose things that nobody else noticed and may seem super obvious in hindsight.
Perceived strength/weakness is also a real thing that can cloud people’s eyes from reality. I’ve severely nerfed overpowered weapons and not seen usage drop. Conversely, I’ve made weak weapons completely broken OP and not seen usage move. And this is with spending a lot of time to create meticulously detailed patch notes to communicate those changes (add another to the “why bother?” column.) Once a community believes something to be at a certain strength, it’s hard to dislodge that no matter what changes. I suspect that competent Hedonites players will be very successful as their opponents won’t have a lot of experience against them and will underestimate their strengths. More-so if points are adjusted down.
Anyway, I feel bad for the designers. I think the worst feeling in the world is going on a forum for a game you poured your heart into, for a game you missed your kids’ bedtimes for, to see how people like it but instead find people calling you incompetent, getting literal death threats, having your work equated to dropping a hydrogen bomb on a developing nation. And for reasons like that, over my 18 year career, I’ve grown to resent the fans. Maybe not resent, but I certainly don’t feel the need to justify my decisions when no matter what you do/say people will be jerks about it. Not everyone is terrible, but there’s a reason people say that a bad apple spoils the bunch. I avoid the internet for about 2 months after a product I work on goes live because I’m just over the abuse.
That’s basically all I have to say. Designers are people and people make mistakes. Nobody is sitting in Nottingham twirling their mustache and celebrating how they f-ed over Slaanesh. The reality is some poor soul probably stuck his head out to see what the reception was to the GHB info getting out and feels awful while double checking his tuning algorithm and scrambling to make changes for a FAQ.
Thanks for coming to my TED talk.