The Red King Posted August 25, 2020 Share Posted August 25, 2020 After I updated the app it kept crashing so I uninstalled and reinstalled. Worked but deleted my lists (oh well) AND ALL OF MY PURCHASED CONTENT! (Yes I have tried "restore purchases" multiple times.) Contacted customer support but it said there's up to a 15 day delay for email responses... Quote Link to comment Share on other sites More sharing options...
JackStreicher Posted August 25, 2020 Share Posted August 25, 2020 👏🏼 ... Quote Link to comment Share on other sites More sharing options...
Gaz Taylor Posted August 25, 2020 Share Posted August 25, 2020 Any issues with the app, email gwapps@gwplc.com The more people that do this, the easier it will be to get them to fix it. I suspect they only have one or two people working on the app along with other stuff, so the more emails they get, the easier it will be to show demand. Also remember it needs to be constructive!!!!! 1 Quote Link to comment Share on other sites More sharing options...
MOMUS Posted September 5, 2020 Share Posted September 5, 2020 Any issues with the app, uninstall it and end your subscription. I would direct newer and older players to warscroll builder, it’s easier to use, updated with the new points and the army list format is much better. Quote Link to comment Share on other sites More sharing options...
Marcvs Posted September 5, 2020 Share Posted September 5, 2020 46 minutes ago, MOMUS said: Any issues with the app, uninstall it and end your subscription. I would direct newer and older players to warscroll builder, it’s easier to use, updated with the new points and the army list format is much better. Not really an option if you have bought content (books) that you can only access through the app though Quote Link to comment Share on other sites More sharing options...
hughwyeth Posted September 6, 2020 Share Posted September 6, 2020 On 9/5/2020 at 8:18 AM, MOMUS said: Any issues with the app, uninstall it and end your subscription. I would direct newer and older players to warscroll builder, it’s easier to use, updated with the new points and the army list format is much better. Also can't save your lists to return and edit at later date. It's really nice to have a load of lists to test out combinations. Quote Link to comment Share on other sites More sharing options...
azdimy Posted September 6, 2020 Share Posted September 6, 2020 Do people email the gwapps mailbox? Are they responding to your email? I think in the past they did respond pretty fast but It s now been two weeks with no response on how to fix the app on my android that keeps crashing since the last update was pushed Quote Link to comment Share on other sites More sharing options...
JackStreicher Posted September 6, 2020 Share Posted September 6, 2020 2 hours ago, azdimy said: Do people email the gwapps mailbox? Are they responding to your email? 1. Yes 2. never pretty bad customer support Quote Link to comment Share on other sites More sharing options...
plavski Posted September 14, 2020 Share Posted September 14, 2020 I emailed them at that address asking why they hadn't updated Azyr with the GHB points. It took three weeks for a reply, but I eventually got one and they told me everyone was working on the 40k app. I'm organising a meeting engagements night for my gaming club and went to build some lists for the first time in ages. I discovered all my old lists had been deleted and you can't assign a general in their ME builder. So, after over a year of faithful support, I finally cancelled my subscription. Shame. Quote Link to comment Share on other sites More sharing options...
Gaz Taylor Posted September 14, 2020 Share Posted September 14, 2020 All I can say is keep emailing them to let them know the issues. On another note, if you venture over to the GW jobs page there are some positions which look very much to do with app development. https://jobs.games-workshop.com/search-and-apply?_department=information-technology I think this means they are aware of the issue and trying to fix it 2 Quote Link to comment Share on other sites More sharing options...
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